Policies & Rates

MZAR’s Rock Star Treatment, dog daycare is dedicated to keeping your pets entertained and safe.busgy

What will be required for my dog to play at Rock Star Treatment?

All dogs are evaluated based on their individual temperament before being admitted to RST. No dog is turned away based on their breed. Not all dogs who apply to RST will be admitted, this is for the safety of not only your dog but others as well.

  • Dogs must not be aggressive towards other dogs or people.
  • Dogs cannot be possessive over their toys.
  • Dogs must be current on all required vaccinations(see list below)
  • Dogs over 6 months must be spayed or neutered
  • Dogs must be free from internal and external parasites, as well as be on a flea preventative.

A recent fecal test, performed by your veterinarian is required- one will be required every 6 months to make sure our facility stays parasite free.

-Documentation of all medical will be required before your dog can be given an evaluation date, we can call your vet if this is easy for you!

 

Many of the staff have experience with “differently abled” dogs and we welcome them to rock out with us.

Your dog may be denied for behavior or medical concerns. If you have any questions or concerns about your pet’s behavior or medical history, please inform our staff.

– Motley Zoo reserves the right to refuse service to anyone for any reason.

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Vaccinations

All dogs must be current and written proof of vaccinations will be required.

Vaccines must have been administered by a licensed veterinarian, no owner given vaccines will be accepted.

The vaccines we require are:

  • Rabies:
    • We require Rabies every 3 years for an adult dog
  • DHPP:
    • Distemper, Hepatitis, Parainfluenza, Parvovirus.
    • We require DHPP every 3 years for an adult dog
  • Bordetella:
    • We require Bordetella every year.
    • We accept all forms of Bordetella vaccine

 

Worms (fecal testing)

All dogs are required to be free from internal parasites. A fecal test, performed by a veterinary laboratory is required within 30 days of admission.

 

Fleas

We pride ourselves on having an extremely clean environment. All dogs who come to day care need to be free of all external parasite (fleas, ticks etc) We require that your dog is on a flea preventive during the months of April thru October. If a flea is found on your dog while they are at day care your dog may be sent home.

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BigBrunoQuick Release Collar

All dogs need to have a quick release collar for use at day care. This can be their normal collar with tags, or if you typically use a harness or buckle collar you will need to bring a quick release collar when you dog comes to day care.

Leashes

All dogs must be on a leash, in a carrier or physically carried in when coming in and leaving from day care. Although your dog may have great abilities off leash, our parking lot is not the place for it!

Crate Trained

All dogs at day care do have rest periods in a crate during the day. Your dog needs to be able to rest quietly for that time. We can supply a snack, often a Peanut Butter and Biscuit stuffed Kong to aid in their rest time.

Toys/beds/Food

All toys and bedding will be supplied by Rock Star Treatment Doggy daycare. You do not need to send your dog with any items, with the exception of special food or treats you want your dog to have. We provide a snack for all dogs at day care, but if your pet requires a specific meal or medication we are happy to make sure your pet gets it as directed.

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New client evaluation fee: Initial interview and screening

  • By appointment only – For advanced booking, fill out our online application.
  • $40.50 (non refundable) – see below for details

Full day daycare:

  • Drop off hours : 7-9am Mon-Fri
  • Pick up hours : 4-7pm Mon-Fri
    • Evaluation (first day): $40.50
    • General admittance: $30.50 per day
    • Front Row: 5 visit package $29 per day- $145.00
    • VIP: 10 visit package $28.25 per day- $282.50
    • All Access Backstage Pass: 15 visit package $27.50 per day- $412.50
    • Fee for late pick up will be applied in addition to above rates

 

Motley Zoo Rock Stars (adopted pets thru MZAR) receive a discount as well as 2+ dogs living in the same household (when purchasing daycare for 2 or more dogs)!

All fees are per dog and due in advance.

No refunds given to pre-paid packages.

No expiration on package purchases.

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Initial interview includes questionnaire, and one full day at daycare with temperament evaluation with both humans and dogs. This is a social visit to make sure your dog fits in here at RST.

Initial fee is non refundable even if your dog is not admitted to daycare.

Should your pet not pass our evaluation, we do offer a variety of trainers that specialize in various specialties and techniques. Upon completion of a training program your pet may be considered for evaluation testing again depending on the severity of the initial assessment.

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Standing Reservations/ Cancellations

This is a day or days that you have requested a reservation for your dog. We guarantee the spot for you and in return ask that if your dog will not be coming in you give us 24 hrs notice. (That is notice before 9:00 am the day before) This gives us adequate time to call a dog on the wait list to fill your spot. Anything less that 24 hours notice and you will be charged full fees for that day. The front office is closed over the weekends, if you need to cancel a Monday reservation it must be done by 9:00am on the Friday prior.

 

Holiday Closures

Rock Star Treatment doggy daycare prides itself on being here for you and your dog, but everyone needs a holiday sometimes.

We will be closed the following days every year:

  • December 24, 25
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving and the day after Thanksgiving

Inclement Weather

We know that although some dogs come to day care for the pure fun of it, many come out of necessity because of your work schedule. We respect and honor that. Please be aware that our cancellation policy still holds for inclement weather. If you know you cannot drive in the snow… we recommend canceling your dogs reservation as you will be charged for late cancel if you do not give us 24hr notice.

Leashes

All dogs must be on a leash, in a carrier or physically carried in when coming in and leaving from day care. Although your dog may have great abilities off leash, our parking lot is not the place for it! We have provided spare leashes by the front door to assist you. Please understand our biggest concern is for your dogs safety.

Authorization to pickup your dog

Remember, only individuals that you have authorized will be allowed to pick up your dog from day care. Please do not send any one to do so if we have not had written confirmation from you. Once we receive their information we can enter them into the computer (name and phone contact information) and it will be your responsibility to have us remove them from the list should your situation change.

Your Dog’s Physical Health

Some canine diseases can be contagious to other dogs. For the health and safety of all the dogs at day care, we ask that if your dog is showing ANY of the following symptoms you do not send them to day care: Vomiting, Diarrhea, Coughing, Sneezing (not allergy related) and Lethargy. If ,when at day care, the staff notices that your dog appears ill, your dog will be isolated and you will be called to come and pick up your dog. If medical attention is needed for your dog, a note or call from your veterinarian may be required for his return.

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For additional questions or concerns please email info@rockstartreatment.org to have one of our representatives respond back to you as soon as possible.

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If you’re interested in volunteering at our facility please fill out our volunteer online application.